FREQUENTLY ASKED QUESTIONS
1. Are all Space Walk locations licensed and insured?
YES! Please ask your local Space Walk Representative to provide you with a copy of their occupational license and insurance certificate if you are in need of either. If not, know that you are putting yourself and children at risk in the event of an injury due to a product failure, incorrect setup, or damage to your property by the delivery crew.
2. Are Bounce Houses clean?
Yes! All Bounce Houses are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every Space Walk inflatable is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected by the branch representative to ensure cleanliness.
3. Do Bounce Houses contain any lead in the vinyl and are they safe?
All Bounce Houses are made from 100% lead free vinyl. We use many authorized manufacturers within the U.S.A. which then undergo our rigorous safety course and test that all our representatives must pass. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
4. What type of parties and events do you provide inflatable fun for?
Space Walk Inflatables are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
5. How many children can play on an inflatable at one time?
Unit Occupancy will vary from unit depending on size and capacity. The rental agreement and rules for operation will be provided to you by your local Space Walk Representative and will state the number of users allowed on the equipment you rent. Please do not hesitate to contact us if you would like to be provided with any information that will help make your event both safe and memorable.
6. How much does it cost to rent an inflatable from Space Walk?
Rental rates will vary throughout our locations, always remaining competitive in the market that is served by our partner.
7. How far in advance should I reserve my Bounce Houses?
That would depend on the time of year and what inflatable(s) you would like to rent. Many of our rentals are booked well in advance of the usual holidays and major festivals. The best way to ensure that you will be able to reserve your desired unit is to book as soon as you have decided on the date for a party or event. We make every possible effort to avoid disappointing anyone who requests a specific item. Be sure to call your local branch and they will be happy to work with you.
8. How do I book an inflatable rental?
Our local Space Walk Representatives are waiting for the opportunity to answer all of your questions and to help make your event or party special. You may give them a call at the number shown on their website to place your reservation or ask any questions you may have. You may also use the link on their website to send them an email requesting the items you are interested in.
9. What form of payment do you accept? When do I pay?
We accept all major credit cards, business or personal checks, cash, and money orders. Payment options differ from branch to branch. Ask your local branch when placing your order what options are available.
10. Do you match competitor's prices or accept competitor's coupons?
We will match or beat any of our competitor's prices or coupons, provided it is for the same exact inflatable. The competitor’s rental price or coupon must be posted on the internet or be publicly available to be considered for application to your order. We cannot, however, match delivery fees as they are dependent upon location.
11. Do you collect Sales Tax?
Yes, sales tax will be collected and will vary depending on what city or county the rental occurs in. Your quote will represent the local sales tax. If you are a non-profit entity or have a State approved tax exemption certificate we will ask that you provide us with an EIN number upon rental and a copy of the documentation.
12. Does Space Walk deliver and setup the inflatables? If so, can we depend on them being on time?
ABSOLUTLEY! At Space Walk, we pride ourselves on our efficient and stress free delivery. Delivery prices vary based upon the delivery location and unit type. Please contact your local branch representative for a delivery quote. Some of our units are also available for pick up.
13. Am I expected to tip the delivery people?
Our delivery team goes out of their way to make sure you have a great rental experience! If you wish to tip the delivery team for their great service it will be appreciated, but it is not required.
14. How long do I get to keep a Space Walk rental?
Here at Space Walk, we learned over 25 years ago that most children who play on inflatables aren’t satisfied with 3-4 hours of fun. With this in mind, all of our rentals are for a full day! We also offer overnight rentals for an additional charge and provide discounts for multiple day rentals.
15. Can I keep the inflatable over night?
Yes, for a small additional fee you can request to keep your rental overnight. If you choose to pursue this service, the unit must be set-up in a secure area. Please contact your Space Walk representative for instructions and they’ll be happy to work with you. However, your Space Walk representative reserves the right to deny this service as well as the right to cancel the overnight portion at any time based on availability of equipment, weather, or other factors.
16. Why is an adult required at all times to monitor the use of an inflatable?
As is the case with any amusement attraction, playground equipment, or inflatable, there exists the possibility for misuse. Improper use by the occupants, such as climbing on the nets, rough housing, or running into one another can cause serious injury. It is important that a responsible adult be in charge of an inflatable at all times to ensure that all safety rules are followed to prevent injury.
17. What happens if it rains?
If rain is predicted on the day of your rental you will be given the option to cancel your rental or reschedule at no cost. However, if you pick up the equipment or it is delivered to you there are no refunds.
18. What happens if I lose power?
All inflatables designed for commercial or rental use require a fan or blower that runs continuously. Should the blowers provided to you stop working, immediately remove the children playing in or on the inflatable. Then, check the circuit breaker to see if it has tripped. If it has tripped, reset the breaker and if this blower is working properly you may continue playing on the inflatable. Should the breaker trip a second time you should try another electrical outlet. If it trips again please call the number provided to you by our Partner.
19. How much electricity does an inflatable use?
The blower runs continuously and uses approximately 14¢ of electricity per hour, utilizing less energy than most household appliances.
20. Do you bring extension cords?
Yes, Space Walk will bring 100 ft of industrial extension cord to accommodate your preferred set up location and determine the best outlet to use. If you anticipate needing to have the inflatable set up more than 100 ft from the electrical outlet, you will need to use a generator. Please notify your local Space Walk Representative if you will need to rent a generator.
21. Can Bounce Houses be set-up indoors?
Yes. We can set up Bounce Houses in gymnasiums, halls, churches, or anywhere else that can accommodate the height of our inflatables.
22. Does the rental have to be set up on grass?
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let your local Space Walk Representative know what type of terrain your rental will be installed on. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags
23. Can I use a water hose on an Inflatable?
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are Inflatables designed for use with water. Your Space Walk Representative will be glad to let you know what water units are available for you to rent from their location.
24. Is it safe to use electricity with inflatables that use water?
It is important when using inflatables that require water that the electrical outlet be protected by a ground fault circuit interrupter (GFCI). This will trip if there is an electrical short. Also, you should ensure that any extension cords or electrical cords are not in or around water.